bengol Terms and Conditions

In this document, "bengol", "platform", "we", or "service provider" refers to the organisation operating the bengolbet.cam website and its associated mobile applications. "Member", "user", or "you" refers to the person who has registered on bengol and is using the services.

"Account" means a member's own personal bengol account, where their balance, bonuses, betting history, and personal information are stored. "Bet" or "wager" means placing a specified amount of money at risk in any casino game, slot, live casino, or sports betting activity.

"Bonus" refers to promotional credits issued by bengol, which are not directly convertible to cash and may be withdrawn only after meeting specified wagering requirements. "Wagering requirement" means the obligation to use the bonus amount as bets a specified number of times.

To register on bengol and use its services, you must meet the following conditions:

• You must be 21 years of age or older. No service on this platform is available to those under age.
• You must register with your own accurate and complete information — providing false or incomplete information may result in account closure.
• Each person may create only one account. If the same person holds multiple accounts, all accounts may be cancelled.
• At the time of registration, you must provide a valid mobile number and an active email address.
• It is entirely your responsibility to comply with local laws regarding online gaming and betting in the country or region from which you are accessing the service.

bengol reserves the right to reject any registration application at any time without stating a reason. To learn more about us, read our About Us page.

3.1 Login Security

It is your responsibility to keep your bengol account password and login details completely confidential. You must not allow anyone else access to your account. If you believe unauthorised access to your account has occurred, notify our support team immediately.

3.2 Identity Verification

bengol may at any time request a government-issued ID, proof of address, or other documents to verify a member's identity. Failure to cooperate with this verification process may result in the account being temporarily suspended.

3.3 Updating Account Information

If your contact details or any other account information changes, update your account promptly. bengol is not responsible for delays in payment processing or account issues arising from outdated or incorrect information.

3.4 Inactive Accounts

If there is no login or transaction for six months or more, the account may be marked as inactive. Contact our support team to reactivate an inactive account.

bengol currently accepts bKash, Nagad, and Rocket for payments. All three methods can be used for both deposits and withdrawals.

4.1 Deposits

• Minimum deposit: ৳200 (per method).
• The deposit amount is added directly to your bengol balance.
• Use only a mobile banking account registered in your own name for deposits — funds sent from a third-party account are not accepted and will be returned.

4.2 Withdrawals

• Minimum withdrawal: ৳1,000.
• Withdrawals are generally completed within 1 hour.
• Account verification (KYC) must be completed before making a withdrawal.
• Once a withdrawal request has been submitted, it cannot be cancelled.
• To withdraw funds earned from bonuses, the specified wagering requirement must be met.

4.3 Anti-Money Laundering

bengol actively works to prevent money laundering and illegal financial activity. If any transaction appears suspicious, bengol reserves the right to review it and, if necessary, notify the relevant law enforcement authorities.

bengol offers various types of bonuses and promotional offers. The following general conditions apply when using these offers:

5.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to ৳8,000. The wagering requirement for the bonus is 10 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200, and to withdraw, ৳1,200 × 10 = ৳12,000 must be wagered.

5.2 General Terms on Bonuses

• A bonus is not cash — it is a promotional credit that cannot be withdrawn before specific conditions are met.
• A member may claim a bonus offer only once within the specified time period.
• If a bonus offer has any special conditions, these will be clearly stated on that offer's page.
• bengol reserves the right to change or cancel any bonus offer without prior notice.
• If a member attempts to misuse or unfairly exploit a bonus, the bonus may be cancelled and the account may be suspended.

5.3 VIP Program Cashback

bengol's VIP Program offers weekly cashback across three tiers (Bronze, Silver, Gold). Cashback is calculated based on the net loss for the week. Example: if a Silver member has a net loss of ৳20,000 in a week, the maximum cashback would be ৳20,000 × 1.0% = ৳200.

bengol offers various types of betting including casino games, slots, live casino, and sports betting. The following general rules apply to each section:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is completed in an abnormal way due to a technical error, bengol reserves the right to cancel or review it.
• In sports betting, if a match is postponed, cancelled, or the official result changes, bets will be settled according to bengol's rules.
• In case of any dispute over a game or bet, bengol's logs and records will be treated as final evidence.
• Minimum and maximum bet limits may vary by game or betting market — please check this information before playing.

For detailed questions, look for answers on the FAQ page or contact the support team directly.

The following activities are strictly prohibited on the bengol platform:

1. Creating multiple accounts to claim bonuses or promotional benefits.
2. Placing bets or making payments using another person's account.
3. Using any software, bot, script, or automation tool to gain an unfair advantage in games or betting.
4. Colluding with other members or acting as a group to misuse bonuses.
5. Attempting to increase account balance through fraudulent means.
6. Attempting unauthorised access to bengol's systems or network.
7. Making deposits or payments using a third party's funds.
8. Operating an account with a false identity or incorrect information.

If any of these prohibited activities are detected, the account will be closed immediately and the balance may be forfeited.

8.1 By bengol

bengol may temporarily suspend or permanently close any account due to rule violations, suspicious activity, or security reasons. During a suspension, the member will not be able to deposit, withdraw, or place bets.

8.2 By the Member

Any member may voluntarily close their account. To do so, contact the support team. Before the account is closed, the member will be given the opportunity to withdraw the net balance (excluding bonuses).

8.3 Responsible Gaming and Self-Control

bengol takes responsible gaming very seriously. If you feel that gambling is getting out of your control, please read the Responsible Gaming guidelines and contact us to set up self-exclusion or limits.

All content on the bengol platform — names, logos, graphics, software, text, and design — is the intellectual property of bengol or its licensors. Members may not copy, distribute, or modify these without permission.

Intellectual property rights for third-party games and software are held by the respective game providers. bengol only provides access to these games.

bengol always strives to provide uninterrupted, accurate, and secure service. However, bengol will not be liable in the following cases:

• If the service is disrupted due to loss of internet connection or a technical error.
• If a bet or transaction does not go through correctly due to a problem with the member's own device or network.
• If an issue arises due to a fault with third-party software or a game provider.
• If unauthorised access to a member's account occurs as a result of the member's own negligence.
• If a force majeure event (natural disaster, government directive, etc.) disrupts the service.

bengol's maximum liability in any case will not exceed the amount of the member's actual deposit related to the incident.

11.1 Changes to Terms

bengol reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified via their registered email or through the platform. Continued use of the platform after a change is made will be taken as the member's acceptance of the new terms.

11.2 Dispute Resolution

If you have a dispute or complaint, please contact bengol's support team first. bengol will make every effort to provide an initial response to the complaint within 72 hours. If a resolution cannot be reached through discussion, both parties may settle the matter through any alternative method agreed upon mutually.

11.3 Applicable Law

These terms and conditions will be interpreted in accordance with applicable law. The member's rights under local consumer protection law will not be restricted by these terms.

For any questions or clarifications regarding these terms and conditions, please contact bengol's support team. bengol's support service is available 7 days a week, 24 hours a day.

• Live Chat: After logging in to the platform, chat directly — support is available in both Bengali and English.
• Email: [email protected]

To learn more about personal data protection and privacy, please read our Privacy Policy.