bengol Privacy Policy

1.1 Registration Information

When creating an account on bengol, you are required to provide certain mandatory information. These are:

• Full name (as per National ID card)
• Date of birth (for age verification — minimum 21+ years)
• Mobile number (Bangladeshi number)
• Email address
• Chosen username and password

1.2 Identity Verification Information

To ensure a safe environment and protect your account, we may in some cases request additional identity verification documents:

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Mobile banking number verification (bKash, Nagad or Rocket)

1.3 Transaction Information

A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction amount, date and time, the mobile banking method used, and the transaction status.

1.4 Technical Information

When you use the services, our servers automatically record certain information:

• IP address
• Browser type and version
• Device type and operating system
• Session date, time and duration
• Pages visited

1.5 Cookies and Tracking

Our site uses cookies. Cookies are small data files stored in your browser that improve your experience on future visits. You can manage cookies through your browser settings, but disabling certain cookies may mean some parts of the service do not work properly.

bengol uses your personal information for the following purposes:

2.1 Account Management

Your information is used to create, verify, maintain and secure your account. This includes login verification, password recovery and sending OTPs.

2.2 Financial Transaction Processing

Information is needed for deposits, withdrawals and bonus distribution. The relevant mobile numbers and account details are used to complete transactions via bKash, Nagad and Rocket.

2.3 Communication and Support

Records of your communication with our 24/7 live chat and email support team are kept so that we can provide better service in the future.

2.4 Fraud Prevention and Security

Technical information is analysed to detect and prevent account hacking, creation of multiple accounts, bonus abuse and other unauthorised activities.

2.5 Service Improvement

By analysing user behaviour and preferences, we continuously improve the quality of the service, the layout of games, and the functionality of the platform.

2.6 Responsible Gaming Monitoring

bengol is deeply committed to responsible gaming. By analysing your gaming patterns, we identify any risky behaviour and take supportive steps where necessary.

bengol never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared to a limited extent in the following situations:

3.1 Service Providers

Trusted third-party partners may be involved in running key services such as payment processing, cyber security, IT infrastructure and customer support. These partners may only use the information for specific purposes, and confidentiality agreements are in place with them.

3.2 Legal Obligations

Information may be required to be disclosed in response to court orders, government investigations or lawful requests from law enforcement agencies.

3.3 Business Restructuring

In the event of a merger, acquisition or sale of assets, user information may be transferred. In such situations, we will notify you in advance.

3.4 International Data Transfers

Our servers may be located in various countries. Wherever data is processed, we are committed to maintaining the protection standards described in this Policy.

bengol has put in place several technical and organisational measures to ensure the security of your information:

4.1 Encryption Technology

All data is transferred via SSL (Secure Socket Layer) encryption. Stored sensitive information — such as passwords and financial details — is kept secure through additional encryption.

4.2 Access Control

Only authorised staff can access your information. A log of every access is maintained and regular audits are conducted.

4.3 Security Testing

The security of our systems is verified through regular cyber security tests, vulnerability assessments and penetration testing.

4.4 Database Isolation

Personal identity data, financial data and gaming data are stored on separate servers, so that if a problem occurs in one area, the other areas remain safe.

4.5 Response to Security Breaches

If a data breach occurs that may affect your rights, we will notify you as quickly as possible and advise you on the necessary protective steps.

bengol does not retain your information beyond what is necessary to provide the services. However, some information is legally required or necessary for business reasons to be kept for a specific period.

5.1 Active Accounts

All information is retained while your account is active. When the account is closed, the process of deleting the information begins.

5.2 Financial Transaction Records

For financial accountability and legal obligations, transaction records may be retained for a set period after an account is closed.

5.3 Inactive Accounts

If there has been no activity for a long period, the account is marked as inactive. In this case, we will notify you and sufficient time will be given before the information is deleted.

You have certain fundamental rights regarding your personal information that bengol respects:

6.1 Right to Know

You can request at any time to know what information we hold about you. We will provide a written response within 30 days.

6.2 Right to Correction

If there is any error in your information, you may request a correction. If adequate proof is provided, we will update the information in due course.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete what is needed to meet legal obligations or contractual requirements.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will respect your preference and stop marketing communications.

6.5 Right to Data Portability

You may request a copy of your personal information in a standard format.

All bengol services are for persons aged 21 or above only. We do not knowingly collect any information from minors.

Age is verified at the time of registration and confirmed through ID verification where necessary. If it comes to our attention that a minor has created an account, that account will be closed immediately and the related information will be deleted.

Parents are requested to contact our support team immediately if they believe their child is using this platform.

Various types of cookies are used on our website:

8.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, transaction security and navigation. Without them, the site will not work properly.

8.2 Functionality Cookies

These cookies are used to remember your preferences — such as language selection and preferred game category.

8.3 Analytics Cookies

Statistical cookies are used to analyse website usage and improve the quality of the service. This information is generally aggregated and not identified at an individual level.

8.4 Cookie Controls

You can block or delete unnecessary cookies by changing your browser settings. This process differs for each browser — refer to the help page of the relevant browser.

bengol's services may use third-party payment gateways (bKash, Nagad, Rocket). These platforms have their own privacy policies which are outside our control. We recommend that you read the privacy policy of each of these services.

Game providers on our platform (such as Evolution, Pragmatic Play, PG Soft, JILI) run their games on their own servers. While playing games, some of your technical information may be exchanged with those servers — however, personal identity information is not shared.

bengol may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you in various ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email
• Confirming consent after login

For significant changes, we will try to give at least 7 days' notice before the changes take effect. You can read about us to learn more about bengol, where our goals and values are described.

If you have any questions, concerns or complaints about this Privacy Policy, please contact our support team. Our team provides service in both Bengali and English, seven days a week, twenty-four hours a day.

If you wish to exercise any right regarding your information — such as a request to view, correct or delete data — please submit a request via live chat or email. We will try to provide a written response within 30 working days.

For common questions, visit our FAQ section — it has answers to many common questions about accounts, payments, and services.